What is Max?

Introducing Max Basic With Ads, which brings together all the programming customers already love - like acclaimed series and movies from the worlds of Harry Potter, the DC Universe and HBO - plus the best in true crime, reality, food and home. Qualified Cricket customers may enjoy Max Basic With Ads, which offers:

  • Must-see series and hit movies
  • Exclusive originals and family favorites
  • The best entertainment for every mood
  • A kid friendly experience and flexible parental controls

How do I get Max?

Max is available to qualified customers. To activate Max Basic With Ads, you must meet the following requirements:

  1. Cricket customers must be on the $60/mo unlimited plan to access Max. To be eligible on a multi-line account, at least one line must be on the $60/mo unlimited rate plan.
  2. You must have an online Cricket account. If you don’t already have one, you can create an online Cricket account online or download the myCricket App for your Apple or Android device. Once an account has been created, your login credentials can be used to sign in to both your Cricket and Max accounts.

Note: Cricket customers are required to enter their Cricket username and password when activating their Max account on a new device. If you forgot your username or password, click Forgot Username or Password to retrieve your username or reset your password.

Signing in to Max

Now that you have everything you need, signing in is easy.

To view Max on a Smart TV or Connected TV Device:

Step 1. Open the Max App on your Smart TV or connected TV device 

Note: You will need a second device for your first time logging in.

Step 2. Choose Connect Your Provider

Step 3. Use your other device to scan the QR code and enter the 6-character code on your TV

Step 4. Select User

Step 5. Start watching Max on the TV!

To view Max on mobile or tablet:


Step 1.Visit Max or download the Max app and select Sign In


Step 2: Select Sgn In and Connect Your Provider to create a new Max acount
 


Step 3. Select Cricket as your provider.


Step 4. Create your Max account and sign in.


Step 5. Select user.

Step 6. Start Streaming
 

Max FAQs

Visit Forgot Username or Password to learn how to reset your username or password or create an account.

You can stream Max Basic With Ads on smartphones, tablets, TVs and other connected devices. For a complete list, visit help.max.com/devices.You can also stream online from Mac and PC browsers by visiting play.max.com. To access online:
  • Click Sign In.
  • Connect With Provider
  • Choose Cricket Wireless as your provider.
  • Sign in with your Cricket username and password.
  • Create your Max profile and start streaming.

You can have up to five separate Max profiles and two concurrent streams. To learn how to add, manage and switch profiles, visit help.max.com/profiles.

 

Max has powerful & customizable parental controls. To learn how to use them, visit help.max.com/kids-profiles.

Visit help.max.com/captions to learn about these settings.

When you open the app, you’ll see featured content plus recommendations (For You), Just Added programming, Popular Movies and more. You can browse and search for movies & shows of interest then add them to your list. To learn more, visit help.max.com/whats-playing.

  • If you are billed for Max directly by HBO or WarnerMedia Direct, you may link your existing account to your Cricket account. Your existing billing will be canceled, and your Cricket benefit will be activated.
  • If you are getting Max from another provider, you choose whether you want to link your existing service to Cricket or remain with the other provider. If you change to Cricket, you will need to contact your other provider to cancel Max through them. Visit help.max.com/provider-connect for more information.

You can change the language of text in the Max app to Spanish.  To do this, edit your profile, choose Display Language, and then choose Espanol.  For more info, go to Change the app language. 

You can stream Max when you travel to a country or region where Max (or HBO Max) is available.  Your home country is the country where you signed up for Max (or HBO Max). 

When you travel to a country where Max (or HBO Max) is available:

  • Shows and movies: What's available to stream will change based on your physical location. As a result, you may not be able to stream some titles on your Continue Watching and My List when you travel to another country.
  • Ratings: Content ratings are based on your physical location. If you travel to a country with a different content rating system, the parental controls that you set are applied, however, shows and movies may be rated differently.

If you travel to a country or region where Max (or HBO Max) is not available, you won't be able to stream. 

Before you travel

  • Make sure you're signed in to Max (or HBO Max) on the device with your downloads.

 

If you change to a rate plan that does not qualify for Max, you will no longer have access to Max from Cricket. You may choose to subscribe directly with Max at www.max.com.

Need More Help?

If you have any questions about Max, have technical issues, need assistance using the app, or have billing questions, visit the Max Help Center.

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